Website Terms and Conditions of Use
- About the Website
1.1 Welcome to www.eclatcars.com.my (the ‘Website‘). The Website provides luxury car rental services (the ‘Services‘).
1.1 The Website is operated by Eclatcars Sdn Bhd (CRN:202201015978), a wholly owned subsidiary of Eclat Indulge In Luxury Sdn Bhd (CRN:202201015265) (“Eclat”, “we”, “our”). Access to and use of the Website, or any of its associated Products or Services, is provided Eclat. Please read these terms and conditions (the ‘Terms‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
1.1 Eclat reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Eclat updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
- Accessing the Website
2.1 By accessing this Website, you agree to be bound by these Terms and Conditions of Use.
2.2 If you do not agree with any of these terms and conditions, you are prohibited from using or accessing the Website. The materials contained in this website are protected by applicable intellectual property law.
2.3 Your use of parts of the Website (including those parts of the Website which are accessible to members of the public) also may be subject to disclaimers or additional terms and conditions.
2.4 We may in our sole and absolute discretion, for any reason or no reason, and without notice:
(a) alter or withdraw any functionality on the Website;
(b) withdraw or suspend your access to all or any part of the Website and your account (if you have created an account);
(c) monitor your use of the Website;
(d) subject to any applicable laws, treat any material that you transmit or display as non-confidential and non-proprietary; and
(e) edit or remove any material that you have may have uploaded, posted, emailed or otherwise transmitted to the Website.
- Registration to use the Services
3.1 In order to access the Services, you must first register for an account through the Website (the ‘Account‘).
3.2 As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) Email address
(b) Preferred username
(c) Mailing address
(d) Telephone number
(f) Drivers license and passport details
3.3 You warrant that any information you give to Eclat in the course of completing the registration process will always be accurate, correct and up to date.
3.4 Once you have completed the registration process, you will be a registered member of the Website (‘Member‘) and agree to be bound by the Terms.
3.5 You may not use the Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with Eclat ; or
(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
- Your obligations as a Member
4.1 As a Member, you agree to comply with the following:
(a) you will use the Services only for purposes that are permitted by:
(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(b) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(c) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Eclat of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(d) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Eclat providing the Services;
(e) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Eclat;
(f) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken Eclat for any illegal or unauthorised use of the Website; and
(h) you acknowledge and agree that any automated use of the Website or its Services is prohibited.
5.1 Where the option is given to you, you may make payment for the Services (the ‘ Services Fee‘) by way of:
(b) Or such other payment facility Eclat may make available from time to time.
5.2 All payments made in the course of your use of the Services are made using UOB Bank Malaysia Berhad Merchant Device. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the UOB Bank Malaysia Berhad Merchant Device terms and conditions which are available on their website.
5.3 You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
5.4 You agree and acknowledge that Eclat can vary the Services Fee at any time, with advance notice to you via our Website or otherwise.
- Refund Policy
Eclat will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Eclat makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the ‘Refund‘).
- Copyright and Intellectual Property
7.1 The Website, the Services and all of the related products of Eclat are subject to copyright. The material on the Website is protected by copyright under the laws of Malaysia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved Eclat or its contributors.
7.2 All trademarks, service marks and trade names are owned, registered and/or licensed Eclat, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
(a) use the Website pursuant to the Terms;
(b) copy and store the Website and the material contained in the Website in your device’s cache memory; and
(c) print pages from the Website for your own personal and non-commercial use.
7.3 Eclat does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved Eclat.
7.4 Eclat retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),
7.5 You may not, without the prior written permission of Eclat and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
7.6 Your Intellectual Property:
All material and content posted or submitted by You on the Website, is Your intellectual property. However, You grant a free and irrevocable licence in perpetuity to Eclat and its assigns and successors to use any part or the whole of any intellectual property, in any form, for any purpose it deems fit, including for advertising and marketing of the Website or any other products and services offered by Eclat, its related bodies corporate, partners, advertisers, suppliers or contractors.
- General Disclaimer
9.1 Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Malaysian Consumer Law (or any liability under them) which by law may not be limited or excluded.
9.2 Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(b) Eclat will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
9.3 Where Eclat is found to be liable for breach of any warranty or condition implied by statute and which it cannot lawfully exclude (such as under the Consumer Protection Act 1999 (CPA), Eclat’s liability is limited (to the extent permitted by law) at its option to the following:
(a) in the case of goods supplied or offered by it:
(i) to the supply of those goods again; or
(ii) to the payment of the cost of having those goods supplied again; or
(b) in the case of services supplied or offered by it:
(i) to the supply of the services again; or
(ii) to the payment of the cost of having services supplied again.
9.4 Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Eclat make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Eclat) referred to on the Website. includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Services or any of the products of Eclat; and
(d) the Services or operation in respect to links which are provided for your convenience.
- Limitation of liability
10.1 Eclat’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
10.2 You expressly understand and agree that Eclat, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
- Termination of Contract
11.1 The Terms will continue to apply until terminated by either you or Eclat as set out below.
11.2 If you want to terminate the Terms, you may do so by:
(a) providing Eclat with 14 days’ notice of your intention to terminate; and
(b) closing your accounts for all of the services which you use, where Eclat has made this option available to you.
Your notice should be sent, in writing, to Eclat via the ‘Contact Us’ link on our homepage.
11.3 Eclat may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) Eclat is required to do so by law;
(c) the provision of the Services to you Eclat is, in the opinion of Eclat, no longer commercially viable.
11.4 Subject to local applicable laws, Eclat reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Eclat’s name or reputation or violates the rights of those of another party.
12.1 You agree to indemnify Eclat, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
(c) any breach of the Terms.
- Cookies and other user tracking
13.1 When a user visits our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how users use our site, such that we can improve our service.
13.4 Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for users’ convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.
- Dispute Resolution
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties‘) must:
(a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Malaysia Mediation Association or Conflict Resolution Service or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in a specified location in, Kuala Lumpur, Malaysia.
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
14.5. Termination of Mediation:
If 2weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
- Revisions and Errata
The materials appearing on Eclat’s Website could include technical, typographical, or photographic errors. Eclat does not warrant that any of the materials on its Website are accurate, complete, or current. Eclat may make changes to the materials contained on its website at any time without notice. Eclat does not, however, make any commitment to update the materials.
- Links and Advertising
Eclat has not reviewed the sites linked to or from the Website or third party advertising. All links and advertising provided are for your convenience only, and Eclat is not responsible for the content of any such linked site or advertising. The inclusion of any link or advertising does not imply endorsement by Eclat of the site. Use of any such linked website or advertising is at the user’s own risk.
- Venue and Jurisdiction
In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Malaysia.
- Governing Law
The Terms are governed by the laws of Malaysia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Malaysia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
- Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.